aircall

NOVEMBER 29, 2016

Correspondingly, making the customer jump through hoops just to find your phone number will make them that much more irate when they do call you up. You could go the extra-mile and further minimize customers’ effort by providing a click-to-call button. Involve your staff in this process.

Customer Service 88

Customer Service Customer retention Metrics First call resolution 88

Tethr

JANUARY 8, 2021

It’s always a sad day when you lose a customer, and we all do our best to prevent it, often by attempting to identify the reasons for customer churn, long after the customers you wanted to keep are gone. . It’s a helpful exercise for retaining future customers, but not so much for those customers you already lost.

First call resolution 72

First call resolution Coaching Accountability Marketing 72

Pointillist

JULY 25, 2018

Do they track customer journeys? Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? Customer Effort Score(CES). Operational Metrics: First Call Resolution (FCR).

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Do they track customer journeys? Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted?

Analytics 43

Analytics Metrics Government Journey mapping 43