Remove Benchmark Remove Customer effort Remove Exercises Remove First call resolution
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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Do they track customer journeys? Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? Customer Effort Score(CES). Operational Metrics: First Call Resolution (FCR).

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How to Successfully Implement Customer Journey Analytics

Pointillist

Do they track customer journeys? Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted?