NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? Why Are Call Center Campaigns Important?
GetFeedback
AUGUST 14, 2019
But I see a place for Customer Satisfaction Score (CSAT), based on organizational goals, resources, and structure. Customers and their experiences are complex and nuanced, so there’s no perfect metric. So consider CSAT as one of many tools available to help you improve your customer’s experience. . Goal 2: Coach employees.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
APRIL 3, 2023
An inbound sales call center is an absolute necessity. Salesforce predicts that an overwhelming 92% of all customer interactions still happen over the phone. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. What Is an Inbound Call Center?
Anexa BPO
SEPTEMBER 2, 2022
At the end of the day, the ideal sales or CX professional will have above-average skills when it comes to problem-solving, negotiation, communication, empathetic listening, and goal setting. We also consider the critical personality traits of sales and service pros when curating our teams.
CrazyCall
AUGUST 16, 2019
To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Recommended episode: How to Grow from Manager to Sales Leader. Topics covered: B2B sales, sales prospecting, cold calling, sales forecasting.
Expert insights. Personalized for you.
52 
Let's personalize your content