Break Down #CX Barriers with Storytelling
CX Journey
OCTOBER 3, 2017
Rowling As you begin your journey, it's going to be important to tell a story about the company, its employees, and its customers: past, present, and future. One piece missing from this image is the addition of "And the moral of the story is." there was a company that was losing employees, customers and, ultimately, money.
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