Remove Customer Care Remove Multichannel Remove Virtual Agent Remove Wireless
article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017. Proactive Customer Care. Blake Morgan. Rob Maynard.