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7 Top Priorities for the Future of Customer Engagement

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A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future.

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ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. company, has implemented a Cisco-powered service to supplement branch office staff with virtual agents who can conduct face-to-face video consultations. Contact Center and CX Research and Reports.

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