Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. If recordings were published, your grandmother would surely blush! We play nice with others.

Customer Service 62

Customer Service Self service Contact Center Banking 62

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. 11/30/2017. This represents only 11.4%

Consulting 48

Consulting Consulting Contact Center Marketing 48

delighted

JUNE 29, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. Or, try searching for hashtags on Twitter to hone in on topics your target customers care about most. To assess product/market fit, you first need to understand the market you are addressing with actual metrics tied to revenue potential.

Marketing 94

Marketing SaaS Metrics Transportation 94

Comm100

FEBRUARY 5, 2018

Businesses that listened to and connected with customers online were rewarded with consumer engagement in the form of clicks, mentions, subscriptions and more. But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? The answer for many businesses was customer engagement software.

CRM 49

CRM Marketing Multichannel Self service 49