Remove Customer Care Remove Journey mapping Remove Metrics Remove Wireless
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. . Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Follow Augie on Social Media: Twitter: Augie Ray (@augieray).

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

And, as its mode of operation broadens and becomes more proactive, its success will have to be measured by new metrics, reflecting its critical role in overall business performance. take responsibility for customer communications rather than these being driven by individual departments’ internal timescales and goals. Blake Morgan.