Pointillist

SEPTEMBER 10, 2020

Customer expectations for personalization have evolved immensely. Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Unfortunately, many enterprises under deliver.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

RichCall

SEPTEMBER 13, 2017

This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017. This will also lead to increased self-service as customers will need to contact customer service less frequently when smart objects are able to diagnose their own issues.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

JANUARY 5, 2022

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. . Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Show podcast and a regular contributor to Forbes. Jake Perez.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98