Remove Customer Care Remove Engineering Remove Gamification Remove Virtual Agent
article thumbnail

DMG Consulting Releases 2019 Call Tracking Product Report

DMG Consulting

Marketing organizations need to know which campaigns are most effective in attracting customers and generating revenue. search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) This results in higher conversion rates, increased revenue, improved brand loyalty and an enhanced customer experience.

article thumbnail

DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report

DMG Consulting

It provides an insightful analysis of how WFM is being re-engineered to meet the complex requirements of today’s omni-channel, virtualized contact center environments, consumers’ rising expectations and the demands of the modern workforce. For more information, visit www.dmgconsult.com. # # #.