article thumbnail

DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report

DMG Consulting

DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Foundational component of next-gen, digitally transformed service organizations. Botanic Technologies and Capito.ai are covered at a high level.

article thumbnail

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report

DMG Consulting

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. What: Releases 2018 Intelligent Virtual Agent Product and Market Report. The 2018 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

DMG Consulting Releases 2019 Call Tracking Product Report

DMG Consulting

Call tracking is also a step in the customer journey; it gathers important details about customers and their buying preferences, and shares this data with the contact center, where it can be used to optimize sales by routing calls to the most appropriate agent. For more information, visit www.dmgconsult.com. # # #.

article thumbnail

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report

DMG Consulting

“Real-time speech analytics will play an essential role in understanding customer preferences, anticipating consumers’ behavior, guiding transactions to successful outcomes, and personalizing the customer journey,” said Donna Fluss, President of DMG Consulting LLC. “We For more information, visit www.dmgconsult.com. # # #.

article thumbnail

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report

DMG Consulting

For more information, visit www.dmgconsult.com. # # #.

article thumbnail

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040

DMG Consulting

For more information, visit www.dmgconsult.com. # # #.

article thumbnail

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report

DMG Consulting

For more information, visit www.dmgconsult.com. # # #.