UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.
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DMG Consulting
AUGUST 17, 2017
Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. Gamification. Another great match for Millennials—for whom gamification’s instant recognition and gratification are big pluses—and Baby Boomers are fans as well.
DMG Consulting
JULY 31, 2019
search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) Marketing organizations need to know which campaigns are most effective in attracting customers and generating revenue. and offline (e.g., TV/radio/print ads, billboards, trade show promotional items, etc.) marketing campaigns.
DMG Consulting
MARCH 31, 2019
It provides an insightful analysis of how WFM is being re-engineered to meet the complex requirements of today’s omni-channel, virtualized contact center environments, consumers’ rising expectations and the demands of the modern workforce. For more information, visit www.dmgconsult.com. # # #.
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