ChurnZero
APRIL 13, 2021
Define and optimize the customer lifecycle by mapping out the journey and enhancing the experience along the way. Provide direction for all Customer Success activities including onboarding, training, professional services, customer support, customer success management, renewals, and expansion.
Nicereply
JUNE 21, 2021
” Customer advocacy means ensuring that you are there for the customer at each step, from initial contact to ticket resolution and beyond. Looking at the Overlooked Support Skills. Support agents are tested every day on skills that aren’t taught in a classroom. Human interactions are complex.
Nicereply
MAY 26, 2020
If you’re looking at customer service job postings , you might see a mixture of hard and soft skills listed in the requirements. For example, this technical support posting for DigitalOcean is looking for customer advocacy and communication skills – which are both soft skills.
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