25 Call Center Technology Trends to Watch in 2021
Callminer
FEBRUARY 23, 2021
” – Courtney Chuang, The future of support: 5 key trends that will shape customer care in 2021 , Intercom; Twitter: @intercom. This means using open technologies to be agile according to constraints and integrate the innovations of tomorrow.” Contactless preferences encourage self-service, even online.
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