Upstream Works

AUGUST 5, 2021

One reason for rising cloud adoption is the variety of strong use cases, including better agent engagement, smarter call routing, improved self-service options, richer management reporting, more personalized CX, and more. Rich Features Offer Personalized CX. Scalable Operations On The Fly.

contact center solutions 78

contact center solutions Contact Center Journey mapping Call Center 78

Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. There are several options to provide support to these customers.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. There are several options to provide support to these customers.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. There are several options to provide support to these customers.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

ClearAction

MAY 29, 2016

Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings. From the customer’s viewpoint, they certainly want everything provided by Marketing to be easy and personalized.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67