CRM Customer Service Multichannel White Paper 
VocalCom
JUNE 29, 2020
Despite the crucial need to enhance customer satisfaction, many organizations struggle to deliver a seamless experience across all touchpoints – as multi-channel does not necessarily mean omni-channel. so that contact centers can deliver a real omnichannel customer experience. The urgent need for seamless experience.
VocalCom
JUNE 18, 2020
Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
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VocalCom
JUNE 22, 2020
Offering a solution which integrates seamlessly with the company’s CRM application , and offers instant access to both customer data and history of the customer journey across all channels, will enable agents remain performant from any location. Want to know more about the evolution of contact centers ?
VocalCom
JUNE 16, 2020
The single most important value of the contact center now and going forward as customers and employees navigate an increasingly complex world is – or should be – empathy. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. Carlo Costanzia. CEO of Vocalcom.
Comm100
MAY 20, 2020
Long gone are the days when customer service teams could offer just one communication channel to their customers. It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Today’s consumer wants choice. Deliver faster resolutions.
Comm100
MAY 20, 2020
Long gone are the days when customer service teams could offer just one communication channel to their customers. It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Today’s consumer wants choice. Deliver faster resolutions .
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. At its core, the digital omnichannel promise is simple; it means supporting customers effectively and cohesively across all digital channels. It was a shift backed by data—lots of it.
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