Monet Software

FEBRUARY 13, 2020

With a WFM solution, responsive scheduling and service-level achievement can combine with ease. One moment you’re obsessing about workforce engagement, an hour later about service levels. Only they can deliver the customer experience that will drive growth and success. The oscillation can seem endless.

Schedule adherence 77

Schedule adherence Contact Center Employee engagement Morale 77

NobelBiz

FEBRUARY 13, 2024

It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. These features range from managing calls to analyzing customer data. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

teleopti

NOVEMBER 27, 2018

Planners and forecasters simply tap into the powerful integration capabilities of automated WFM solutions to gather accurate data from diary and CRM applications in real-time and pinpoint these special events easily and quickly. Download our white paper Tips and techniques for accurate effective forecasting.

Average Handle Time 48

Average Handle Time contact center workforce Contact Center CRM 48

Fonolo

JANUARY 9, 2020

Many businesses have been playing catch-up, trying to fit all these new communications channels into their contact centers and support plans, while maintaining or improving their service level. Improve customer experience. Increased reliability of service. A tricky task at the best of times.

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

GetFeedback

FEBRUARY 15, 2019

Interested in learning more about your customers so you can improve products, enhance customer experience , and ultimately drive growth? Net Promoter Score is a trusted measure of customer loyalty. It can help companies understand their audiences by quantifying customer sentiment toward products and services.

Surveys 60

Surveys CRM Feedback Sales 60

Xaqt

FEBRUARY 6, 2020

While eclipsed now, these were important building blocks that enabled both data extraction from siloed systems as well as two-way interfaces that allowed some level of control from external applications. Most call center applications (ACD, WFM, CRM, etc.) The problem? We were ahead of our time. This is where Xaqt got started.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

JivoChat

JUNE 1, 2021

Each of these customer touchpoints offer brands an opportunity to improve customer satisfaction, whether it’s an in-store visit, a live chat conversation, or a phone call. If your support or service level is lacking at any customer touchpoints, the buyer’s experience may suffer. CRM pipelines.

CRM 52

CRM Advertising Chatbots Surveys 52