VocalCom

JUNE 18, 2020

Cloud’s flexibility enhances agent and client experience. All these capabilities, plus the benefits of native integration with CRM applications, will enhance the overall experience of both agents and customers with full contextual data, helping the customer feel looked after and valued at a time of uncertainty.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

VocalCom

JUNE 22, 2020

For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. Contact Center .

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Comm100

MAY 20, 2020

It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. White Paper. Download Now.

Multichannel 64

Multichannel Customer Service Wait times CRM 64

Comm100

MAY 20, 2020

It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. White Paper. Download Now.

Multichannel 52

Multichannel Customer Service Wait times CRM 52

Integrity Solutions

MAY 24, 2023

Successful sales people know is about doing something for the customer – not to the customer. All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations.

Sales 52

Sales Coaching Accountability Personalization 52

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. For years, many companies struggled to cobble together the best customer experiences they could. Digital omnichannel is the next word in customer experience.

Average Handle Time 40

Average Handle Time Multichannel Chatbots CRM 40

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. For years, many companies struggled to cobble together the best customer experiences they could. Digital omnichannel is the next word in customer experience. by 20% on average.

Average Handle Time 52

Average Handle Time Multichannel CRM Analytics 52