Taylor Reach Group
SEPTEMBER 3, 2021
After several months of remote working – a workstyle many contact center leaders would have deemed impossible to implement a year and a half ago – employers are finding it difficult to lure staff back into the office. The employee revolving door is something to which most contact center leaders are accustomed.
JustCall
OCTOBER 19, 2023
About 63.37% of leaders feel making WFH a permanent option should be essential: However, maintaining employee productivity for any contact center manager is near impossible, no matter how much they micro-manage. To top it off, tracking calls for remote workers and maintaining quality can add insult to injury.
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Noble Systems
MARCH 19, 2021
While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. The Best SMB Call Center Solutions and Features. An All-in-One SMB Call Center Software Solution.
JustCall
FEBRUARY 3, 2021
Managers and supervisors can easily help provide verbal coaching to the agents without affecting or intervening the conversation. In this way, agents receive real-time training from managers in an effective manner. Call Barging. At the same time, managers can view this information from anywhere and access it anytime.
Liveops
DECEMBER 7, 2018
Intentional scheduling is the future of time management. Sales/contact center representatives. Managers/executives. Uber manages to maintain an average pickup time of less than five minutes in 412 cities across 55 countries, including most U.S. Health care professionals. Office support. Technicians.
Liveops
DECEMBER 7, 2018
Intentional scheduling is the future of time management. Sales/contact center representatives. Managers/executives. Uber manages to maintain an average pickup time of less than five minutes in 412 cities across 55 countries, including most U.S. Health care professionals. Office support. Technicians.
NobelBiz
AUGUST 11, 2022
Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?
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