Contact Center Entertainment Multichannel Self service 
Eptica
MARCH 31, 2016
According to the latest Eptica Multichannel Customer Experience Study , the good news is that most companies understand this, with the web remaining the strongest channel for providing accurate answers to consumer queries. Entertainment retailers propped up the bottom of the table, dropping 8% since 2015, to a score of just 57%.
Eptica
MARCH 18, 2016
Therefore, you’d expect customer service to be continually improving, but the 2016 Eptica Retail Multichannel Customer Experience Study found that this isn’t the case. An entertainment retailer took 152 hours to answer an email, then responded to the same question on Facebook in 6 minutes.
UJET
SEPTEMBER 10, 2019
Mobile devices are used for media consumption, communication, and entertainment. Microsoft’s 2018 State of Global Customer Service found that 54 percent of U.S. Live chat and text (combined) account of 27 percent of preferred service channels. Many chat platforms will also offer self-service options as well.
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