Fonolo

JUNE 17, 2021

Keeping your staff motivated and satisfied in their work is vital to contact center performance. Studies show that agent engagement is linked to increased profitability, better employee performance, employee retention, and employee empowerment. Is Flex-Time Right for Your Contact Center?

Call Center 140

Call Center Morale Gamification Employee engagement 140

Fonolo

APRIL 27, 2020

Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Employee relationships are important, and we believe they should always be a priority. When managing a team of remote call center agents, this is even more imperative.

Call Center 112

Call Center Morale Contact Center Gamification 112

JustCall

AUGUST 10, 2022

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like HubSpot, Zendesk, Pipedrive, and Intercom, giving you the ability to create an all-rounded, robust contact center solution. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. However, an opaque pricing process and lack of flexibility can make users skeptical.

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voip Interactive Voice Response APIs Contact Center 52