Contact Center Customer advocacy Customer Service Video 
ShepHyken
JUNE 28, 2019
In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. But the phone conversations that are handled by human agents are generally becoming longer and more complicated as simpler inquiries are handled through self-service options.
Brad Cleveland Blog
APRIL 7, 2022
Customer advocacy has the potential to strengthen your organization and transform customers into enthusiastic brand advocates. Whether you’re developing customer advocacy within a team, a department, or across the organization, you’ll need an ongoing approach to guide your efforts.
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Brad Cleveland Blog
MAY 27, 2021
When implementing your own customer advocacy initiatives, it can be helpful to learn what was worked well for others. This video explores ways organizations have structured their advocacy programs and five traits of successful initiatives. The video is from my LinkedIn Learning Course Customer Advocacy.
Brad Cleveland Blog
OCTOBER 1, 2020
It’s a smart move and highly recommended for any organization to instill the principles of customer advocacy in the customer service and operations functions. Harnessing service and … The post Customer Advocacy: Harnessing Service and Operations first appeared on Brad Cleveland.
Brad Cleveland Blog
OCTOBER 1, 2020
It’s a smart move and highly recommended for any organization to instill the principles of customer advocacy in the customer service and operations functions. Unfortunately not all do.
Brad Cleveland Blog
MAY 27, 2021
When implementing your own customer advocacy initiatives, it can be helpful to learn what was worked well for others. This video explores ways organizations have structured their advocacy programs and five traits of successful initiatives.
Brad Cleveland Blog
JUNE 27, 2019
Customer advocacy has the potential to strengthen your organization and transform customers into enthusiastic brand advocates. But you have to unleash it, whether you’re developing customer advocacy within a team, a department, or across the organization, you’ll need an ongoing approach to guide your efforts.
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