Call Center Weekly
NOVEMBER 9, 2017
Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers. Contact center Agents need the most accurate and up to date information. So, they both give consistent answers to educate their customers.
The Northridge Group
JUNE 2, 2023
This article was originally published on Contact Center Pipeline and can be viewed here. How well-executed outbound customer contacts can deliver excellent CXs. Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers.
Contact Center Geek
APRIL 4, 2018
Although I have great respect for educators (and economists, too) I am thrilled that my education and career took me on a different path. Matt Beckwith is proud to be a Contact Center Geek. Matt also serves as a steering committee member for the Northern California Contact Center Association.
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