Call Center Weekly

NOVEMBER 9, 2017

Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers. Contact center Agents need the most accurate and up to date information. So, they both give consistent answers to educate their customers.

Contact Center 149

Contact Center contact center associations Banking Education 149

The Northridge Group

JUNE 2, 2023

This article was originally published on Contact Center Pipeline and can be viewed here. How well-executed outbound customer contacts can deliver excellent CXs. Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers.

B2B 67

B2B B2C Contact Center contact center associations 67

Contact Center Geek

APRIL 4, 2018

Has working in customer service made a positive affect in your personal life? I’m not sure if I was drawn to work in customer service because of my natural curiosities and interests or if working in service has created who I am today. I have no doubt that learned empathy through working in customer service.

contact center associations 54

contact center associations Education Contact Center Call Center 54