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Workforce Management Software Improves Employee Engagement

DMG Consulting

SEPTEMBER 14, 2021

Executives are rethinking their real-estate budgets and how to configure their offices. Companies need to staff functions with appropriately skilled resources (human or robotic) to ensure they deliver the expected service and experience within the committed time frame (service level) while keeping costs as low as possible.

Employee engagement 98
Employee engagement Management Real estate Contact Center 98
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How to Ease the Pain of Scaling Your Contact Center

BlueOcean

SEPTEMBER 30, 2019

This is particularly true if you’re located in a major metro area where real estate prices are sky-high. There’s also the cost of upkeep, both to the facility itself and of your technical infrastructure, where regular upgrades will be necessary to keep your contact center ahead of the curve. Flexibility.

Contact Center 59
Contact Center outsourcing Real estate contact center workforce 59
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