Contact Center contact center workforce Real estate Service level 
BlueOcean
SEPTEMBER 30, 2019
At its most basic level, growing your in-house contact center means you’ll need more space. This is particularly true if you’re located in a major metro area where real estate prices are sky-high. How are you staying on top of trends and preparing for the future of the contact center? Infrastructure.
DMG Consulting
SEPTEMBER 14, 2021
Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.
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