contact center solutions Metrics Real estate Technical Support 
JustCall
MARCH 23, 2023
A key part of the contact center solution, the touch-tone feature allows the caller to press buttons according to these instructions and reach the relevant department. Faulty Call Containment IVR call containment is a metric that is used for the calculation of the effectiveness of an IVR system. What is a smart IVR?
JustCall
MARCH 7, 2023
Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.
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