Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. This results in happier, more loyal customers.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Balto

JUNE 3, 2022

Studies show that creating a sense of community boosts retention. With high churn rates in many contact centers, helping agents engage with their peers can meaningfully impact on your organization. Investing in a solution that supports gamification elements like badges, challenges, and leaderboards can do wonders for engagement.

Gamification 52

Gamification Scripts Contact Center Surveys 52

Serenova

JULY 7, 2020

Scripting to facilitate conversations. Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. Critical thinking.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Serenova

JULY 7, 2020

Scripting to facilitate conversations. Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. Critical thinking.

Call Center 52

Call Center Scripts contact center solutions Coaching 52