CSM Magazine

DECEMBER 10, 2021

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Take the time to execute an employee journey mapping exercise that can help you uncover the personas found throughout your organization.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

NobelBiz

APRIL 20, 2020

Calls are, of course, one of the most important things to be studied, and capturing solutions must also be able to blend with this more comprehensive approach to consumer journey research. Customer journey mapping is mainly used by many companies today because it is still a relatively modern technology.

Contact Center 52

Contact Center voip CRM Journey mapping 52

RichCall

SEPTEMBER 13, 2017

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Customer Journey Maps. Ian Golding suggests that companies need not only to create customer journey maps, but to manage customer journeys.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64