contact center solutions Customer Support eBook Time management 
Playvox
APRIL 19, 2023
Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction.
Playvox
JANUARY 25, 2024
Their performance and effectiveness positively or negatively impact: Customer satisfaction scores (CSAT) and net promoter scores (NPS) – Agents who are disengaged or lacking customer support knowledge can negatively impact not only your scores but overall CX.
Playvox
JUNE 22, 2023
For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities. Even before agents are involved, customers are having positive or negative experiences with a customer support center.
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