Playvox
APRIL 19, 2023
Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction.
Playvox
JANUARY 25, 2024
When contact center agents feel valued and are recognized for their efforts, they’re more likely to stay and grow with your company. Happy agents who stick around and become more experienced can deliver the outstanding customer experience for which your contact center strives.
Playvox
JUNE 22, 2023
Leverage technology to identify trends in the number of calls, peak times, holes in knowledge, and other key call center operational metrics. Want to learn more about key call center efficiency metrics?
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