contact center solutions Customer Care Technology Virtual Agent 
3CLogic
DECEMBER 1, 2022
23% want transcribed visual voicemail solutions. 26% want to use SMS for customer care. Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century.
Cisco - Contact Center
AUGUST 3, 2020
Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month.
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VocalCom
JULY 2, 2020
The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In other words, technology can make us more “human”. However, this does not mean that agents will totally disappear from contact centers.
DMG Consulting
DECEMBER 11, 2019
Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Cloud-Based Contact Center Infrastructure Market Report. For more information, visit www.dmgconsult.com. # # #.
DMG Consulting
MARCH 31, 2019
The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities. The leading CBCCI vendors recognize that AI is the future of contact center technology.
DMG Consulting
MAY 25, 2018
This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. million in 2016 to$1,655.3
NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. What are its advantages for contact centers? However, this virtual agent can execute some jobs better than other interfaces.
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