NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations.

Call Center 104

Call Center Telemarketing Healthcare Government 104

NobelBiz

SEPTEMBER 12, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Dive into the world of outbound sales, from industry insights to performance optimization.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Since it does not directly create a profit or new sales, customer service excellence is not often seen as a company’s top concern. However, poor customer service may severely affect the business and undermine your attempts to strengthen your sales strategy. And what were the interaction’s purpose and outcome?

Customer Support 52

Customer Support CRM Contact Center Analytics 52

SharpenCX

FEBRUARY 18, 2020

Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. How to take next steps in building a coaching culture: Taylor Jacobson of TeamPossible told Forbes about one high-performing sales manager at Salesforce. Talent searching is complicated.

Call Center 84

Call Center Coaching Management Contact Center 84