Hodusoft
OCTOBER 26, 2021
Why should you move from Legacy PBX to Modern Contact Center Software? Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, and finance. Contact center software. Omnichannel connect.
Hodusoft
MARCH 13, 2024
As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.
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JustCall
JANUARY 5, 2023
The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature.
Hodusoft
JUNE 28, 2023
If you let your imagination run wild, you may find it almost similar to traffic lights on a VoIP phone system. Busy Lamp Field (BLF) is an indicator (a light) on a VoIP phone system that enables you to see how many customer service representatives are available and how many of them are busy for a phone call at any particular time.
NobelBiz
MAY 24, 2021
This configuration implies that your call center’s networking hardware, applications, and facilities are both housed and run inside your company’s premises. Sometimes they are sold by companies like VoIP vendors since they’re intended to be used for the workplace; sometimes companies install them in-house.
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