Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. What are your wait times by channel?

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. The Role of Hosted Contact Centers in Customer Retention In an increasingly competitive marketplace, customer retention is more important than ever.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. The Role of Hosted Contact Centers in Customer Retention In an increasingly competitive marketplace, customer retention is more important than ever.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

SharpenCX

NOVEMBER 19, 2019

Be clear and upfront with your agents about this ahead of time , so they have time to plan around any blackout dates. Let your customers know there’s a potential for longer wait times or resolutions. While high wait times might not be typical of your contact center, seasonal spikes can send your metrics off the charts.

Interactive Voice Response 59

Interactive Voice Response Wait times Contact Center Abandon Call 59

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

SharpenCX

APRIL 8, 2020

Proactively serving up helpful info in your IVR – like disclosing excessive wait times – prevents queue overflow and pointless agent interactions. Set maximum queue sizes or wait time restrictions. Set thresholds to watch for peak wait times. Get the ebook. Do customers misunderstand your IVR?

Best practices 84

Best practices Call Center Interactive Voice Response Customer Experience 84

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center solution? Why do you need a new contact center software? And here are the telltales.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52