Talkdesk

MAY 12, 2020

Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

Fonolo

SEPTEMBER 21, 2023

The Smart Contact Center Manager’s Guide to Managing High Call Volume But the real value of occupancy rate — if you’re looking to improve agent performance — is forecasting demand and ensuring that agents aren’t overworked. If your occupancy is consistently too high, expect both CSAT and agent satisfaction to sink.

Call Center 87

Call Center Schedule adherence Average Handle Time Construction 87

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

JustCall

MARCH 9, 2023

Peak-Hour Traffic You can leverage your contact center software to measure the peak hours each month or season to determine how many agents you require on duty. This metric helps you understand how well your customer support team manages the incoming call volume. Peak-hour traffic helps with resource optimization.

Contact Center 52

Contact Center Metrics Abandon rate Average Handle Time 52