VocalCom
MAY 21, 2018
Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Only then can IVR menus truly serve customers well and save them time.
VocalCom
NOVEMBER 26, 2018
According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
OCTOBER 26, 2017
What we build is for our customers to use, but the people we want to help the most are the callers who benefit from that technology. How we measure success with those end callers is through minimizing their customer effort , but since we don’t interact directly with them, our goal is to make contact center software that is easy.
VocalCom
FEBRUARY 12, 2018
Convincing customers to use new apps is therefore a major challenge. Rather, it makes more sense to simplify the mobile experience in other ways that reduce customer effort. Be sure to present your secure methods clearly so that customers know exactly how you are taking steps to protect them. Enable self-service.
VocalCom
JULY 9, 2018
IVR menus should route customers seamlessly to qualified agents. A live chat invitation must be well-timed and assist the customer when he needs help the most. Use technology to simplify your customers’ lives. Self-service options are excellent for saving customers effort. Seamless interactions.
VocalCom
APRIL 30, 2018
These maps allow your brand to roleplay as the customer. For example, you may discover that IVR menus are not routing customers quickly to the most qualified agent, or perhaps response times are slow on social media channels. The post 6 Key Advantages of Customer Journey Maps appeared first on Vocalcom Blog.
VocalCom
OCTOBER 22, 2018
Chatbots can answer simple customer questions and help with purchases. AI may also be used to power your IVR system, enabling customers find quick answers or routing them to agents when human assistance is needed. There are many ways to stay a step ahead of customers during a service interaction.
Expert insights. Personalized for you.
48 
Let's personalize your content