NobelBiz

APRIL 18, 2023

. – Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contact center software solution as it connects incoming calls to specific agents skilled in specific skill sets.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Balto

NOVEMBER 2, 2023

The DNA of a Successful Contact Center What defines a successful contact center today is very different from what defined it years ago. A contact center is considered successful if it’s customer-centric. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. When I see results from customer service satisfaction surveys that are unfavorable, I know the culprit is probably due to long wait times…”.

Contact Center 345

Contact Center Call Center Gamification Wait times 345