NobelBiz

FEBRUARY 14, 2022

You must know how to properly and accurately evaluate your call center agent performance. From a technological point of view, you can evaluate your call center agent performance with 2 tools: 1. These tools enable you to monitor the level of attention customers receive and your agents’ behavior during each situation.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What are the essential tools used for managing customer expectations? What is the difference between call and contact center software? Key Differences Between Call Center and Contact Center Software.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

NobelBiz

OCTOBER 9, 2023

Throughout this article, we will shine a light on these critical pain points, providing insights, solutions, and practical strategies to address them head-on. Integration Issues Integration issues arise when different software systems, often from various vendors or developed at different times, cannot easily communicate or work together.

Call Center 52

Call Center Management Contact Center Contact center software 52

NobelBiz

NOVEMBER 26, 2021

Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. Your agents’ average time in comparison to industry standards. The number of dropped calls, due to a shortage of agents available.

Best practices 52

Best practices Management Contact Center Cloud contact 52

NobelBiz

FEBRUARY 21, 2023

This hybrid work arrangement increases the engagement of contact center personnel, enhances customer satisfaction, and will continue to do so in 2023. That’s where the role of a cloud contact center solution comes in. Call center automation doesn’t mean just cutting off humans from the calls.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

This hybrid work arrangement increases the engagement of contact center personnel, enhances customer satisfaction, and will continue to do so in 2023. That’s where the role of a cloud contact center solution comes in. Call center automation doesn’t mean just cutting off humans from the calls.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

APRIL 11, 2022

A positive NPS score or greater than 0 is deemed “good,” +50 is “excellent,” and greater than 70 is “exceptional” by industry standards. At NobelBiz, we value the voice of our clients, and with 20 years of experience in offering comprehensive and personalized solutions for call centers worldwide.

Call Center 52

Call Center Contact Center Telecommunications Cloud contact 52

NobelBiz

SEPTEMBER 30, 2020

The cost First of all, one has to know that a virtual solution is leaner and much more cost-effective than its on-premise counterpart. While greatly reducing the infrastructure and location expenses, by choosing the right digital tool, one can increase the team`s productivity and the service quality at the same time.

virtual call center 52

virtual call center Call Center Contact Center voip 52