contact center associations, Interactive Voice Response and Sales

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contact center associations

Interactive Voice Response

Sales

Workforce Management's Impact on Customer Service

Call Center Weekly

SEPTEMBER 13, 2018

When callers negotiate the IVR and determine that human intervention is what they need, the distance between the IVR and the agent is significantly influenced by the efficacy of the Workforce Management team. You must answer the phone to provide the service or close the sale. Have them at “Hello!” Hire the right Workforce Team!

Management

Management Customer Service contact center associations Interactive Voice Response

From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. And certainly, with technology, I take a lot of sales calls. There’s a bunch that I don’t take, but I take a fair number of sales calls.

Contact Center

Contact Center Banking contact center associations Technology

Customer Contact Central

Workforce Management's Impact on Customer Service

From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

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