Remove Contact Center Remove contact center associations Remove Interactive Voice Response Remove Sales
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Workforce Management's Impact on Customer Service

Call Center Weekly

When callers negotiate the IVR and determine that human intervention is what they need, the distance between the IVR and the agent is significantly influenced by the efficacy of the Workforce Management team. You must answer the phone to provide the service or close the sale. Have them at “Hello!” Hire the right Workforce Team!

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From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

Today, we have with us, Matt Beckwith, a proud “ Contact Center Geek ” with over 25 years in contact center industry. He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association.