The Northridge Group
NOVEMBER 9, 2022
This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. The Role of QM in the Contact Center. INCREASED ISSUE COMPLEXITY.
The Northridge Group
MAY 2, 2023
The model uses machine learning algorithms to continuously improve its performance and accuracy based on user interactions and feedback. The technology should immediately route customers to the right answers without the need for transfers or callbacks, creating self-service experiences that feel human without engaging associates.
Vistio
DECEMBER 15, 2021
He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. They shove self-service in your face. And one of the things we realize is, for one, you always have to act on that feedback.
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