Consulting Interactive Voice Response Quality management Self service 
DMG Consulting
MARCH 11, 2022
On an annual basis, in the November/December time frame, DMG Consulting (DMG) conducts a worldwide survey of contact center and enterprise executives and managers to identify their top operational and technology investment priorities for the coming year. 2022: The Year Dedicated to Improving the Customer Experience.
DMG Consulting
FEBRUARY 5, 2020
IVA, bots, RPA, AQM, self-service, WFM, etc.) Systems in which they plan to invest are: intelligent virtual assistants (IVAs), bots, robotic process automation (RPA), analytics-enabled quality management (AQM), self-service, WFM and more. Do you plan to implement any automation solutions (e.g.,
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
MARCH 10, 2023
Analytics-enabled quality management (AQM) (a.k.a. automated quality management). This application can fully or partially automate the quality management process and allow companies to evaluate up to 100 percent of interactions cost-effectively. Intelligent virtual assistants.
Call Design
OCTOBER 6, 2020
An omnichannel system will significantly reduce call times and will quickly resolve your customer service tickets. Provide Self-Service Options. A self-service option allows your customers to find solutions much faster while freeing up the time of your agents. How Call Design Can Help.
DMG Consulting
JULY 19, 2017
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.
DMG Consulting
JANUARY 29, 2021
The second-ranked response was to improve customer-facing self-service capabilities, as reflected by 44.7% Improving productivity came in third with 36% of the responses, and reducing operating costs came in fourth, as reflected by 34.2% of the responses. of the responses. of respondents. of respondents.
DMG Consulting
SEPTEMBER 24, 2021
Intelligent self-service is becoming the preferred channel, placing pressure on companies to transition from outdated interactive voice response systems and websites to AI-based omnichannel intelligent virtual agents. The post The Transformational Value of Interaction Analytics appeared first on DMG Consulting.
Expert insights. Personalized for you.
71 
Let's personalize your content