CX Global Media

DECEMBER 28, 2017

He mentioned that in over 25 years of consulting, he learned, that we are pathetic at change. He’d put people through workshops and help them individually learn the skills of change but they get back to the organization or get back to the team and they’re not changing and so their motivation runs out.

Contact Center 159

Contact Center Coaching Customer centricity Customer effort 159

JustCall

MARCH 13, 2020

Here, you also need to analyze the skill sets of your team and compare with the industry standards. Trainer Certification Workshop. Consultative Selling. Here are some of the sales training programs that Richardson offers: Consultative Sales Training Program. Consultative Negotiations Training Program.

Sales 59

Sales Coaching Feedback Consulting 59

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10