CX Global Media

DECEMBER 28, 2017

He’d put people through workshops and help them individually learn the skills of change but they get back to the organization or get back to the team and they’re not changing and so their motivation runs out. Do You Love the Industry Standard Being By the Seat of My Pants. 10 Steps to a Better Agent Career Path.

Contact Center 159

Contact Center Coaching Customer centricity Customer effort 159

AWS Machine Learning

SEPTEMBER 22, 2023

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. He started his career at Bell Labs and was adjunct professor at Columbia University.

Engineering 104

Engineering Feedback industry standards Benchmark 104

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

AWS Machine Learning

JANUARY 26, 2024

After you and your teams have a basic understanding of security on AWS, we strongly recommend reviewing How to approach threat modeling and then leading a threat modeling exercise with your teams starting with the Threat Modeling For Builders Workshop training program.

Best practices 128

Best practices Government Engineering Accountability 128

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Also, hear how Flip AI built their own models using these AWS services.

Engineering 117

Engineering Best practices APIs Government 117

aircall

MARCH 1, 2021

Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark. You can also conduct creativity capacity building workshops. Is consistent across all channels and representatives. Defining Good Customer Service Skills.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

JustCall

MARCH 13, 2020

Here, you also need to analyze the skill sets of your team and compare with the industry standards. Trainer Certification Workshop. Firstly, find out whether your sales reps have the skills befitting their role. Or, is there a need for a skills-revamp? As you know, sales is a dynamic and competitive field. Double Digit Sales.

Sales 59

Sales Coaching Feedback Consulting 59