Consulting Customer retention Customer Service industry standards 
CSM Magazine
JUNE 22, 2023
In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.
CSM Magazine
NOVEMBER 1, 2018
Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management. Learning delivery.
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Fonolo
JANUARY 20, 2022
Not only do they better engage call center agents and improve customer satisfaction, they also allow companies to save on costs through smaller office spaces and therefore, lower rents and utilities. The introduction of the hybrid model led many to conclude that remote work would become the new industry standard.
Amity
JULY 13, 2016
Customer Support and Customer Service have been around for decades. These were the necessary evils of the traditional sector – the old-model reactive break/fix cost center – to resolve problems resulting from breaks and service interruptions. They explore customer retention, engagement, and expansion.
SmartKarrot
FEBRUARY 15, 2022
A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service.
Amity
JULY 13, 2016
Customer Support and Customer Service have been around for decades. These were the necessary evils of the traditional sector – the old-model reactive break/fix cost center – to resolve problems resulting from breaks and service interruptions. They explore customer retention, engagement, and expansion.
Amity
JULY 13, 2016
Customer Support and Customer Service have been around for decades. These were the necessary evils of the traditional sector – the old-model reactive break/fix cost center – to resolve problems resulting from breaks and service interruptions. They explore customer retention, engagement, and expansion.
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