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3 Contact Center Industry Trends You Shouldn’t Ignore

Fonolo

Not only do they better engage call center agents and improve customer satisfaction, they also allow companies to save on costs through smaller office spaces and therefore, lower rents and utilities. The introduction of the hybrid model led many to conclude that remote work would become the new industry standard.

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The Role of Purchased Datasets in Customer Service Strategies

CSM Magazine

Integrating high-quality data into their customer service strategies will help companies achieve their goals, including increased customer retention rates, improved brand reputation, and higher profitability. Consult with your data provider to resolve any compatibility issues.

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The good stuff on Customer Success you should be reading

Amity

He writes for entrepreneurs and startups on topics such as viral marketing, SaaS metrics, building a sales and marketing machine, techniques for lowering the cost of customer acquisition, etc. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams.

SaaS 81
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How to Pick the Right Customer Service Training Software

CSM Magazine

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. They facilitate multilingual content development and support the latest industry standards in content interoperability. About the Author.

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The good stuff on Customer Success you should be reading

Amity

He writes for entrepreneurs and startups on topics such as viral marketing, SaaS metrics, building a sales and marketing machine, techniques for lowering the cost of customer acquisition, etc. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams.

SaaS 48
article thumbnail

The good stuff on Customer Success you should be reading

Amity

He writes for entrepreneurs and startups on topics such as viral marketing, SaaS metrics, building a sales and marketing machine, techniques for lowering the cost of customer acquisition, etc. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams.

SaaS 48
article thumbnail

The good stuff on Customer Success you should be reading

Amity

He writes for entrepreneurs and startups on topics such as viral marketing, SaaS metrics, building a sales and marketing machine, techniques for lowering the cost of customer acquisition, etc. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams.

SaaS 48