Outsource Consultants

JUNE 5, 2018

3 Ways Contact Centers Help Maintain Positive Brand Image. Contact center outsourcing can assist with these tasks in the following three ways: Surveys and Follow-Up Calls: When people make purchases over the phone, there is a golden opportunity for agents to discuss their satisfaction levels. The solution?

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52

Outsource Consultants

JULY 17, 2018

Don’t Hide From Your Mistakes, Use Contact Centers to Give Proactive Customer Service. There’s no use trying to cover it up or hide from it because in the age of social media you will be sniffed out and end up looking weak. Instead, utilize your contact center and proactively own up to whatever problem you’re facing.

Contact Center 59

Contact Center Customer Service outsourcing Social media contact 59

Toister Performance Solutions

FEBRUARY 20, 2020

Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. But what about emails, chat sessions, or social media posts? As a young contact center manager, I learned the hard way that written communication must be monitored.

Social media contact 111

Social media contact Contact Center Scripts Accountability 111

Callminer

AUGUST 6, 2019

Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140