NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Plan your presence on an hourly and daily basis.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. You should interview your consultants to answer this question and analyze their situation. So, what should be done?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. You should interview your consultants to answer this question and analyze their situation. So, what should be done?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

NOVEMBER 26, 2021

Here are some instances to include in this checklist: Changes in practice or technique that will affect the length of the call Routing modifications (e.g., in the IVR or navigation menu) A shift in the items or services provided Marketing or sales assistance to clients or prospects.

Best practices 52

Best practices Management Contact Center Cloud contact 52

Cisco - Contact Center

JANUARY 21, 2020

The world is flattening; thus, with the business becoming increasingly global, the existing language barriers demand new solutions across vertical markets, especially when dealing with a company to a consumer. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.

Contact Center 73

Contact Center contact center solutions Cloud contact Call Center 73

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

voip 52

voip call center software Contact Center Call Center 52