NobelBiz

FEBRUARY 21, 2023

At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check. And complying with government and industry regulations is mandatory for any contact center.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check. And complying with government and industry regulations is mandatory for any contact center.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

OCTOBER 9, 2023

Integration issues within contact centers are not mere obstacles; they are the bridges to seamless customer experiences, connecting the dots between customer data, efficiency, and satisfaction. This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces).

Call Center 52

Call Center Management Contact Center Contact center software 52

NobelBiz

NOVEMBER 26, 2021

Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. Your agents’ average time in comparison to industry standards. The number of dropped calls, due to a shortage of agents available.

Best practices 52

Best practices Management Contact Center Cloud contact 52

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

Best practices 52

Best practices Call Center Omni-channel support Management 52

NobelBiz

SEPTEMBER 12, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

NobelBiz

FEBRUARY 14, 2022

The average amount of time your agents spend on the phone compared to industry standards. With over two decades of experience in telephony network services and contact center solutions , we provide on-demand customer assistance and a consultative approach to best practices in contact center industry.

Metrics 52

Metrics Management Average Handle Time Contact Center 52